REFUNDS AND CHANGES
- First of all, returning and exchanging in COYA JEWELRY - MEHMET ERSiN TEZOL SEDA TEZOL ADi ORTAKLIĞI's wardrobe is as easy as shopping. COYA JEWELRY - MEHMET ERSiN TEZOL SEDA TEZOL ADi ORTAKLIĞI will make the shipping fee of our shop belongs to you.We will pay for the cargo price we have agreed upon for the exchange and return the product to us after we deliver the goods with the coupon with the payment of the cargo we have negotiated with you.If you arrive our goods, .
• I want to give back the product I bought. What should I do?
If you are dissatisfied with any of the products you receive, you can return it within 15 days with the condition of being a taxpayer. All you need to do is send an email to info@jewelrycoya.com about the subject. With the cargo you wish to return, you can only pay the shipping cost.
• I want to change the products I buy. What should I do?
You have 15 days to change the products you do not like or want to change for any other reason. You can send an e-mail to info@jewelrycoya.com about the subject and exchange it with another product that you want. You can make it by paying the shipping cost with the condition of being in the 15 days from the time you receive the product.
• The product I received was damaged / defective. What should I do?
If the item you received from jewelrycoya.com is damaged or defective, you can return it within 15 days and you can get your money back. You can email info@jewelrycoya.com about the subject.
• The products I ordered and the order I gave are not the same. What should I do?
In this case you need to send an email to info@jewelrycoya.com. Our customer service will provide you with the necessary information as soon as possible regarding your subject.
GENERAL PROCESS
Delivery within 15 business days
On Saturdays, Sundays and public holidays, your orders arriving to us will be processed on the first business day following and delivered to cargo within the specified period. In case of any problems related to delivery, you will be informed by phone numbers you have indicated.
The above-mentioned process for payments made by money order / EFT will start after payment has been received.
The products you order will be delivered to you fastest and reliably with the agreement of cargo. When all of your orders are complied with, the first shipping fee is paid by us, and the payment of the cargo for exchange and return belongs to yours.
www.jewelrycoya.com does not include weekends and official holidays as the delivery time is calculated on business day. Your orders will be delivered to the agreed cargo within 1-2 business days. Our anywhere within the borders of Turkey transportation time is no later than 15 business days.
The cargo company is responsible for the damage that may occur during transportation. For this reason, we kindly ask you to make sure that when you receive your order, near your cargo officer, you open your package and that the products inside are undamaged. In case of any damage to your property, please notify the cargo officer that you want to keep a record, do not deliver the product and email us at info@jewelrycoya.com as soon as possible.
To track your order
When you click on the "My Account" button in the main menu and select "My Orders", you can follow the status of your orders with your tracking number presented in the opening page.
